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Shipping Policy
Shipping Types
Our products are delivered in the following ways:
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Front Door Parcel Delivery (e.g., UPS, USPS) to your delivery address
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Flat Rate Home Delivery for most furniture and other items that exceed parcel carrier shipping weight limits; usually includes our Premium White Glove service and Unlimited Items for a Flat Rate fee. Doorstep Delivery may be available at a reduced Flat Rate; does not include assembly and you are responsible for bringing the items into your home.
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DELIVERIES TO ALASKA, HAWAII, U.S. TERRITORIES, AND MILITARY ADDRESSES (APO/FPO)
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Items shipped to Alaska, Hawaii and U.S. territories are delivered by USPS with an additional charge of $20. SomeÂ
heavy or oversized items cannot be shipped outside the contiguous 48 states. -
The standard shipping charge applies to orders shipped to APO/FPO addresses and will arrive within 4 to 6 weeks.
Shipping Policy - the basics
SALES TAX
Sales tax on the merchandise total is charged for items shipped to the following states and US territories: AL*, AR*, AZ*, CA*, CO*, CT*, DC*, FL*, GA*, IA, ID, IL*, IN*, KS*, KY*, LA*, MA, MD*, ME*, MI*, MN*, MO*, MS*, NC*, ND*, NE*, NJ*, NM*, NV*, NY*, OH*, OK, PA*, RI*, SC*, SD*, TN*, TX*, UT, VA*, VT*, WA*, WI*, WV*, WY and Puerto Rico*.
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ProcessingÂ
When placing an order online, in-store, or over the phone, please note that your credit or debit card will be charged at the time of purchase for certain items. These items include, but may not be limited to, made-to-order furniture, branded appliances, cookware, artwork, lighting, textiles, bath and kitchen hardware, bed and bath items, cookbooks, specific perishable foods, as well as small furniture items that are shipped via UPS. This policy also extends to items sold by third-party vendors, often referred to as Vendor shipped, who directly ship to customers.
What to include in the Shipping Policy
Generally speaking, a Shipping Policy often addresses these types of issues: the timeframe for processing orders; the shipping costs; different domestic and international shipping solutions; potential service interruptions; and much, much more.